Please complete or read all applicable forms
YOU MUST DOWNLOAD THIS FORM AND COMPLETE IT AND LEAVE IN VEHICLE
Carrier Online Tracking
If your carrier provides online tracking you can find it via the link below, to use this you will need to have your carrier reference handy
If there is no button then please call the carrier on on 1300 656 768 and advise your carrier reference and they will be able to track your vehicle
COVID PRECAUTIONS
Please be advised that Autocare Services has implemented a NO TOUCH process for all vehicle drop-offs and collections from our depots and also door to door.
The below script has been added to all of our booking confirmations along with a PDF of our Vehicle Survey Report (VSR).
The VSR will be sent to all customers placing bookings with Autocare. It will be their responsibility to print out their copy of the VSR and this will be used to place their signature on once the survey has been completed. Our staff will then take a photo of the signed VSR and this photo will be attached to our original VSR completed by staff.
If a customer arrives at the depot for a vehicle drop off or pick up and does not present their VSR, we will be able to provide a blank copy that is handed to the customer by our staff that will be wearing gloves. We will not receive this VSR back once the customer signs their copy.
Please be aware that Autocare Services has implemented site restrictions in support of Government and health authority requirements during the COVID-19 pandemic.
We will accept public bookings for vehicle transport but request any customers to declare to Autocare if they:
- Have recently returned from overseas.
- Are displaying cold or flu-like symptoms.
- Are being tested for COVID-19 or have been exposed to someone who has tested positive. Anyone who declares they have tested positive to COVID-19, will not be granted access on site.
Our onsite, pickup and delivery services have now moved to 'No Touch'. To support this process you will be asked to stay in your vehicle on-site and follow the direction of site personnel. Due to the 'No Touch' requirements, Autocare Services will now take a photograph of a completed vehicle survey report completed by the customer onsite. Further, anyone on-site or working with a Delivery Driver is to comply with the Government's recommended Social Distancing advice and stay 1.5m away from other persons on site. More information on COVID-19 can be found on the Government's Health Department website
https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources.
Please be advised that this process has been implemented for the health and safety of both the customer and our employees.
NOTES FOR UPLIFT PROCEDURE
If your car is being collected from an address, the carrier will call your nominated number the afternoon prior or the morning of uplift to arrange a time for collection.
If you are taking your vehicle into a depot, then this can be done at any time between the hours listed above.
NOTES FOR DELIVERY PROCEDURE
If your vehicle is being delivered to an address, your nominated number will be called to arrange a delivery time.
If the destination of your vehicle is a depot, then as soon as your vehicle arrives at the depot and is ready for collection, your nominated telephone number will be called to advise.
GOODS IN CAR CONDITIONS
Autocare's Standard Terms apply in respect of personal possessions left in the vehicle. In addition, the following conditions apply and take precedence to the extent of any inconsistency with Autocare's Standard Terms:
- Personal possessions may only be left in vehicles delivered by the customer to an Autocare Services depot for transport.
- The attached Declaration must be completed in respect of personal possessions.
- Personal possessions may not be left in vehicles intended to be transported into Western Australia.
- Vehicles must be empty of all personal belongings unless a booking has been made for "goods in the vehicle".
- Personal possessions are limited to 80 kilograms per vehicle.
- Personal possessions can only be loaded into the boot of sedans or the cargo area of hatches, station wagons and SUV's and must not obstruct any window's or behind the driver's seat.
- The "Goods in-car" option does not allow personal possessions to be transported in Ute's, unless in a fixed lockbox.
- Personal possessions must be securely packed into cartons or suitcases and adequately restrained or contained to prevent movement during transit.
- The value of personal possessions must not exceed $2,000.00. Clause 4 of Autocare's Standard Terms apply in respect of Autocare's liability for the personal possessions and, where Autocare is liable for a loss suffered by you in respect of personal possessions, Autocare's Liability is limited to the cost of replacing the personal possessions, capped at $2,000.00.
- Dangerous items cannot be left in the vehicle, including but not limited to, dangerous goods, weapons, flammable goods and hazardous substances. * Vehicles and goods may be subject to random checks by authorised persons (e.g. regulatory inspector, police) * Items transported must not be classed as prohibited, restricted or in any other way potentially deemed as illegal under relevant state and federal legislation.
- Vehicles travelling into Tasmania must have Tasmanian Government Biosecurity documentation completed and supplied to Autocare prior to transportation of the vehicle
- Perishable goods or living organisms, such as plants or animals, are not permitted for transport.
- The staff member inspecting the "goods" in the vehicle is not required to go through the belongings, they are simply to ensure that the goods are packed and secured as per our conditions. Please note that we have the right to refuse to accept the "Goods" if it does not meet any of the conditions above.
Is my vehicle covered by insurance?
Autocare does not offer insurance for your vehicle, if Autocare is found to be negligent in damaging your vehicle, we have a claims process. We suggest that you have your own personal cover for your vehicle transport. We recommend that you contact your personal insurance company prior to vehicle transport to ensure that you are covered