Car Transport Questions

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Frequently Asked Questions

Car transport Questions
Do you offer enclosed transport?

Yes we can offer you a service to transport enclosed carrier at an extra charge, this will be quoted as a non-standard transport type.

I just went online and put a quote through but it did not give me an instant price, why is this?

Sometimes you may not receive an instant quote from our website or over the phone as your quote request may not be for a major city or standard vehicle. If you submit a quote and do not get a price instantly then it will come through to us and we will be sure to price this and email your quote to you.

Do I have to remove vehicle accessories?

Yes, removal of rear window louvers, weather shields and aerials where possible, roof racks and pods.

What About Quarantine inspections ?

If your car is traveling to Western Australia and Tasmania, your vehicle is subject to a quarantine inspection and is subject to additional charges that may occur.
If the vehicle is found to be contaminated and does not pass Quarantine Inspection you will incur a minimum Quarantine cleaning fee of approx $125.

Once your vehicle has been cleaned an Inspector will be then required to make a 2nd inspection and will incur additional charges.
These funds are payable to the car carrier not us, as the car carrier directly pays Quarantine.

Do you need my keys?

Yes your keys are required while in transit, if we don’t have access to your keys your vehicle cannot be moved.

Can I leave a baby seat in the car?

Yes as long as its fitted, but please ensure its fixed in place

Do you charge a cancel fee?

We reserve the right to charge a cancellation fee of between $110.00 and $250.00 depending on circumstances of cancellation, plus any additional charges related to incorrect information supplied at time of booking.
Any refunds that are needed can take up to 5 business days to process

What are your working days?

Working days are Monday to Friday, not weekends, public holidays

For example 5 working days would mean a approx a week.

Please remember transit times are estimates only

Do vehicles need to be registered when moving states?

No they don’t, but if you have plates on them they can be used for ID purposes only. We can also use the VIN.

Can I pay the driver cash?

Sorry no. All transport of cars and other vehicles must be prepaid.

Can you move oversized cars?

Yes we can, but we will need dimensions ( all 3)

How easy is it to change a booking?

Just reply to booking email with any changes

However we do reserve the right to charge an administration fee if there are a lot of changes

Depot times.

Most depots are only open from Mon-Fri 8:30am to 4pm, these times are confirmed at time of booking

They are not open on most national public holidays or weekends for drop offs.

This also means if your vehicle is collected from a nominated address or delivered these times and days still apply

When can you pick my car up from the the collection address I provided?

If you are requesting a collection from within a metro area of a major city a payment needs to be received 48 hours prior to a collection.

If you are having the vehicle collected from an area that is rural or an outer area then payment does need to be received no later than three business days prior to the collection.

Before any payment can be made a booking request needs to be filled out, this can be done on our website under the book transport tab.

Will you match prices from other companies?

We will try our best to price match with other companies

However we do need a copy of the quote and it must be going to and from the same route, and under the same conditions

Do you accept cheques to pass onto the person I purchased the car from?

Sorry, we do not accept cheques and pay third parties, we only move the car and cannot currently get involved with this type of decisions.

How long is the quote valid for?

The quote is valid for the month it was quoted in, as in general only changing fuel levy’s affect  rates.

However once booked and paid within that month quoted there will be no price increase, so best to book early to avoid any problems.

How do I know when they will pickup or deliver my car?

The carrier will have the contact number for the person at collection, they will contact this person the afternoon before pickup to advise a time.

This will also happen when the vehicle is ready to be delivered.

Does someone need to hand over car?

The keys have to be handed over and a condition report will be completed by the driver.

A copy of this is then presented to you so that you can check the vehicle arrives in the same condition in which it was collected.

Therefore a responsible person is required to hand over and collect car.

Do you move boats and Jet Ski’s?

yes we can, please use our contact page for more information

Can you collect car on Saturday?

Depots are open Monday to Fridays only, no Weekends.

How much fuel should be left in the car before transport?

Your car needs to have at least no more than a quarter (1/4) tank of fuel.

How low is too low for you to transport?

All standard vehicles that are transported must have a minimum of 15cm clearance (about the size of a coke can).

If your vehicle is any lower than 15cm please contact the office and we can give you separate price for this service.

I have purchased a car from the auctions, can you move this?

Yes we can collect from the Auctions but there are certain documentation that is required for this

Please contact the office in regards to this.

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