Our Terms and Conditions

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Terms of Use

Your use of our site is deemed to be your acceptance of these Terms of Use.

Privacy

In addition to our stated privacy policies, please be advised that visitor I.P. addresses are automatically added to all forms submitted from this site. You cannot be identified by an I.P. address. This measure is intended solely to combat abuse.

Copyrights

The presentation and design of this site are the intellectual and physical property of Interstate Car Transport and are protected under Australian and International Copyright Law.

The material displayed on this site is the intellectual and physical property of Interstate Car Transport and is protected under Australian and International Copyright Law.

Content or graphics from this site may not be duplicated or distributed without the express written consent of the copyright holder.

Liability

By accessing this site you accept that it is presented on an “as is” basis. In accessing this site you assume all liability.

Damage To Vehicles

Please see the quote for what level of liability is provided by the carrier.

Our Position

By using this site you agree that Interstate Car Transport is acting as an agent on your behalf to obtain the best possible price and service they can, you understand that Interstate Car Transport does not directly transport the vehicle themselves

You agree that the responsibility of transporting your vehicle lies with the agreed carrier, and you agree to carriers terms and conditions.

Questions or Concerns?

If you have questions or concerns about the matters above, please contact us directly by e-mail via our contact page

Conditions of Transport

Whilst we can assist with cars and light commercials that are not registered, all vehicles must comply with the following conditions.

In a drivable roadworthy condition, no damage

Have clearance of 6 inches / 150 mm

Must be below 1.95m to be classed as standard height, we can still move higher vehicles but extra charges may apply depending on route to be moved

In any situation that dimensions of the vehicle are required, they are to be taken from the furthest points. (top of roof racks/edge of mirrors *folded in*/bullbar/tow ball etc)

Have functioning brakes and handbrakes

Be able to start and run without a jump start

Unless prearranged and confirmed in writing vehicles must not exceed our weight restrictions of 3 tonnes.

TRANSPORT VEHICLES WITH GOODS INSIDE

Vehicles must be empty of goods unless you have selected the ‘Goods in Car’ option. Please note: Goods in the car is limited to 80Kg.
Goods must not block any windows and nothing can be placed on the floor behind the driver's seat or on either of the front seats.
No legal liability is accepted for loss or damage to the goods or the vehicle as a result of the goods being in it.

EMPTY VEHICLES CAN CONTAIN THE FOLLOWING ONLY

If you have not booked a "Goods in-car" Service then the following items may travel with the vehicle without extra charge

Spare tyre, jack and normal tools associated with the vehicle
Baby Seats, and Booster Seats, must be fitted not loose

Collecting Vehicles From Auction House

Auction cars - any car that is purchased from the auctions must be driveable, roadworthy, no damage, no dents, if the car invoice says write off at all - then the car needs to be re-quoted as the prices we have quoted are not valid for cars with damage or written off.  This information must be provided to us at the time of booking, as we will charge fees for incorrect information and for cars not within these terms if booked.

Adjustments to bookings.

Once a booking has been confirmed and sent to you, any adjustment made may incur an admin fee that causes the price to increase beyond the difference of the originally quoted figures.

Payment Fees:

With payments made MasterCard, Visa, or  Amex a 2% surcharge applies

Cancellations

All cancellation needs to be in writing; we will not cancel a booking via a phone call

We reserve the right to charge a cancellation fee of between $135.00 and $235.00 depending on circumstances of the cancellation, plus any additional charges related to incorrect information supplied at the time of booking. Any refunds that are needed can take up to 5 business days to process.

Please be aware that if the transport is cancelled with less than 48 hours notice, or not cancelled in writing and a carrier goes to collect, then a futile fee will be added to the cancellation charge. This can range from $150.00 to $300.00 on the metropolitan collection and up to the total of the transport costs if pick up is a more remote

If the vehicle has been collected and a space allocated on the truck for it, and you then decide to cancel for whatever then the carrier may withhold the entire amount of transport costs, as they will not be able to re-book that space.

Once the transport date has passed, if you make any changes or cancel a booking and a refund is due then it will not be issued until a credit note has been received by us from our carrier

Transit Times

Please note that you understand that that transit times are estimates only and can never be guaranteed. We can only estimate the transit time given to us by the car carriers at the time of booking, there can be a times delays in transit due to High Volumes, peak periods, floods, rail delays and so on.
Transit times(all transit times are guides only)
Transit times are business days and do not include weekends or public holidays

Collection of Vehicles

If your vehicle is not being collected from a metropolitan area, IE a Capital City, then occasionally we may need a little flexibility as most non-capital pickups are collected by interstate vehicles