Car Transport Questions and Answers

If your car is traveling to Western Australia and Tasmania, your vehicle is subject to a quarantine inspection and is subject to additional charges that may occur.
If the vehicle is found to be contaminated and does not pass Quarantine Inspection you will incur a minimum Quarantine cleaning fee of approx $125.

Once your vehicle has been cleaned an Inspector will be then required to make a 2nd inspection and will incur additional charges.
These funds are payable to the car carrier not us, as the car carrier directly pays Quarantine.

Working days are Monday to Friday, not weekends, public holidays

For example 5 working days would mean a approx a week.

Please remember transit times are estimates only

Most depots are only open from Mon-Fri 8:30am to 4pm, these times are confirmed at time of booking

They are not open on most national public holidays or weekends for drop offs.

This also means if your vehicle is collected from a nominated address or delivered these times and days still apply

If you are requesting a collection from within a metro area of a major city a payment needs to be received 48 hours prior to a collection.

If you are having the vehicle collected from an area that is rural or an outer area then payment does need to be received no later than three business days prior to the collection.

Before any payment can be made a booking request needs to be filled out, this can be done on our website under the book transport tab.

We will try our best to price match with other companies

However we do need a copy of the quote and it must be going to and from the same route, and under the same conditions

The quote is valid for the month it was quoted in, as in general only changing fuel levy’s affect  rates.

However once booked and paid within that month quoted there will be no price increase, so best to book early to avoid any problems.

The carrier will have the contact number for the person at collection, they will contact this person the afternoon before pickup to advise a time.

This will also happen when the vehicle is ready to be delivered.

All standard vehicles that are transported must have a minimum of 15cm clearance (about the size of a coke can).

If your vehicle is any lower than 15cm please contact the office and we can give you separate price for this service.

Hi, If you need to look up some details of your quote please visit this page

LOOK UP CAR TRANSPORT QUOTE

Enter your quote number and the database will bring up your price and quote options